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Refund Policy

Effective Date: 22nd August 2025

The following Cancellation and Refund Policy applies to all sales of computer products and related services made by AR ENTERPRISES (B2B Computer Wholesale) to business buyers in India.

1. Order Cancellation

1.1 Cancellation by the Customer

  • A request for cancellation must be placed before the product is shipped.

  • Cancellation requests should be submitted through our support system or order status window.

  • We reserve the right to accept or reject cancellation requests at our sole discretion.

  • Cancellation requests for orders that are already shipped or under processing may not be accepted.

  • If your cancellation request is approved, the refund (if applicable) will be processed as per Section 2.

1.2 Cancellation by AR ENTERPRISES

We reserve the right to cancel an order in the following cases:

  • Product unavailability

  • Errors in product description or pricing

  • Suspicion of fraudulent activity

  • Non-compliance with payment terms

If we cancel an order, you will be notified in advance and will receive a full refund of any payments already made.

2. Refund Policy

2.1 Eligibility for Refund

Refunds will only be issued in the following cases:

  • Orders cancelled by AR ENTERPRISES

  • Orders cancelled by you and approved by us

  • Products found Dead on Arrival (DOA), verified and approved by the brand with a valid DOA letter

  • Orders lost in transit, missing items, or products found damaged at the time of delivery (must be reported immediately upon delivery)

Refunds will not be issued in the following cases:

  • Incorrect product ordered by the customer

  • Buyer’s remorse (change of mind after purchase)

  • Products damaged due to mishandling, improper use, or negligence

  • Goods once sold will not be taken back unless they qualify as DOA under brand policy

2.2 Refund Process

  • Buyers must follow the return procedure mentioned in our Warranty & Returns Policy, No returns applicable.

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2.3 Refund Amount

  • Full refund for all orders cancelled by AR ENTERPRISES.

  • For defective or DOA products, the refund will be determined based on our Warranty Policy.

  • For customer-initiated cancellations (if approved), a nominal cancellation fee may be deducted.

3. Contact Us

For cancellation or refund-related queries, please contact:

📧 Email: sales@arentrix.com
📞 Phone: 91 224 881 7786 | 90222 55542 | 91527 26855
📍 Registered Office:
106, Rose Apartment, Sanjay Nagar, Manapada Rd., Nr. Empress Mall, Dombivli (E), Kalyan – 421201
📍 Corporate Office:
Office No.4, 3rd Floor, Dongre Building, Off. Dr. D Bhadakamkar Marg, Grant Road East, Mumbai – 400007

⚖️ Legal Note: This policy is made in accordance with applicable Indian laws and business practices. AR ENTERPRISES reserves the right to amend this policy without prior notice.